Contact centres must improve to placate customers – report

Avaya bolsters contact centers, integrates Nortel technology
Avaya is overhauling its contact center software with features designed to boost productivity and also...

Verizon customers caught up in epic Epsilon email hack
Verizon customers this week got emails regretting to inform them that their personal contact information...

Citigroup breach exposed data on 210,000 customers
Citigroup admitted on Wednesday that an attack on its website allowed hackers to view customers' names,...

Google tries new approach to placate Chinese censors
Google has stopped automatically redirecting some search traffic from China to its Hong Kong search engine...

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