DEMO Fall ‘11: Hold-Free tries to make calling customer service less time consuming

Apple ranks third in customer service survey
Even if we can all agree that we hate hold times and the awful choice in music, customer service is one...

UK charges teenager for alleged jamming of anti-terrorist hotline
A 17-year-old arrested after a series of prank phones calls and denial-of-service attacks directed toward...

Google makes Gmail calling free for all of 2011
Last August, Google introduced the ability to make and receive phone calls from within Gmail. At that...

Social sources with CRM can be useful sales tool: Ovum
For years, customer service and sales people have been using customer relationship management (CRM) solutions...

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