Consumers | Social Cloudcast

Yahoo starts transition to AdCenter in North America
Yahoo and Microsoft continue the integration work required to execute on their 10-year search and advertising...

Apple will shatter Mac, iPad, iPhone sales records, say analysts
Signs that Apple's sales will continue on a feverish pace continue to accumulate, Brian White of Ticonderoga...

Article: Real-Time Bidding Grows Among Advertisers, Agencies and Publishers
Advertisers and agencies will continue to invest in real-time bidding in 2011...

Google extends free phone call offer for US Gmail users
Gmail users in the U.S can continue call phones in North America and Canada for free after the new year,...

How to Cure Social Media Paralysis – Forbes

Brafton

How to Cure Social Media Paralysis
Forbes
This week Forrester Research released Q1 survey results of 99 CMOs and marketing VPs voicing concern on social media's impact on brand-building. 92 percent of respondents agree that social media has fundamentally changed how consumers engage with …
Study: B2B, B2C companies recognize the need for social media marketing managementBrafton
The 7 Habits of Highly Effective Social Media MarketersClickZ
Why B2B companies should use social mediaInvestmentNews (blog)
WebProNews -Mashable
all 9 news articles »

[...]

EA Sports continues to help fight against breast cancer
Copies of EA Sports games bear the Susan G. Komen for the Cure pink ribbon at Best Buy to reflect a $100,000...

Survey: iPhone tops satisfaction, planned purchase numbers
Market research firm ChangeWave Research has released the results of its latest smartphone survey and...

Cure an Insomniac PC and Other Tips
As you probably know by now, I just love a good keyboard shortcut. This week I've got a few new ones...

Desire for Windows 8 tablet shrinking, Forrester says
Interest in tablets with Microsoft's Windows 8 is plummeting, Forrester Research said in a study...

Carrier CEOs touch on customer trust
Trust is central to mobile operators' relationships with consumers, and carriers may have their work...

The trust issue front and center at RSA Conference
Trust was a common theme during the 2011 RSA conference in San Francisco with varied perspectives from...

Building Trust with Empowered Consumers
Individual engagement for healthy brand relationships...

Carrier CEOs focus on partnerships
Mobile operators highlighted cooperation with developers and other partners, while emphasizing things...

Carrier CEOs touch on customer trust
Trust is central to mobile operators' relationships with consumers, and carriers may have their work...

The trust issue front and center at RSA Conference
Trust was a common theme during the 2011 RSA conference in San Francisco with varied perspectives from...

Building Trust with Empowered Consumers
Individual engagement for healthy brand relationships...

Carrier CEOs focus on partnerships
Mobile operators highlighted cooperation with developers and other partners, while emphasizing things...

Tiger Woods debacle already immortalized in game form
If you ever wanted proof that a competent Flash game developer can bang something out really quick to...

Social Media Thought Leaders: Intel’s Ekaterina Walter – Forbes
ForbesSocial Media Thought Leaders: Intel's Ekaterina WalterForbesThis is part of my ongoing series...

Article: How Blogs Influence Purchases and Recommendations
Bloggers comment on brands and post to social media, expanding reach...

SocialChorus Enables Brands to Harness Social Influence With the Launch of … – MarketWatch (press release)
SocialChorus Enables Brands to Harness Social Influence With the Launch of ...MarketWatch (press release)NEW...

Consumers Feel Left at the Social Media Altar – Fox Business

BusinessNewsDaily

Consumers Feel Left at the Social Media Altar
Fox Business
By Ned Smith, senior writer at BusinessNewsDaily Though consumers and marketers both say that interacting through social media has strong benefits, there is a disconnect between consumer expectations and marketer engagement, a new survey shows.
Lithium Response Aims to Calm Social Media DisruptionsCMSWire
Consumers Expect More Social EngagementMediaPost Communications
Too Many Brands Stuck on Media Part of Social MediaAdAge.com
RICG -Forbes -EON: Enhanced Online News (press release)
all 10 news articles »

[...]

Safari 4.0.5 offers improvements to Top Sites, plug-ins
Whether you're a fan of Apple's Web browser, or just having some problems with its competition, there's...

Execs feel more vulnerable to information theft: survey
Security firm Kroll's annual fraud report indicates that half of all senior executives feel their companies...

iPhone 4 Fix: Many Questions Left Unanswered
Today's Apple press conference was a strange mix of finger pointing, random sales figures and statistics...

Virtualization: The Executive Summary
This year it seems like every other computing news story has discussed virtualization, and if you haven't...

MasterCard exec says Google Wallet boosts choice
The Google Wallet service announced on Thursday by Google, MasterCard, Citi and numerous U.S. retailers...

Visa, MasterCard and AmEx join Google Wallet competitor
Isis, the mobile-payments joint venture that includes three U.S. national mobile operators, said Tuesday...

Google Wallet Mobile Payments Coming: What It Means for You
In late May, Google, MasterCard, Citi and a handful of U.S. retailers announced the upcoming "Google...

MasterCard gives sneak peek into mobile payments future
MasterCard on Thursday gave a sneak peek into the near future of mobile payment systems and said that...

Consumers Expect More Engagement from Brands Through Social Media, Lithium … – MarketWatch (press release)

BusinessNewsDaily

Consumers Expect More Engagement from Brands Through Social Media, Lithium …
MarketWatch (press release)
"Consumers are increasingly expecting, even demanding, that brands interact with them through social media," said Katy Keim, Lithium CMO. "It's not enough to just show up on social channels. Smart brands are taking control of social customer engagement …
Consumers Feel Left at the Social Media AltarBusinessNewsDaily
Dump Your Social Media Strategy; It's Not Customer ServiceBusiness 2 Community
Lithium Extends Social Support Leadership with New Lithium Response™EON: Enhanced Online News (press release)

all 55 news articles »

[...]

Dump Your Social Media Strategy; it’s not Customer Service – Forbes
EconsultancyDump Your Social Media Strategy; it's not Customer ServiceForbesCompanies of all types...

Consumers Feel Left at the Social Media Altar – Fox Business
BusinessNewsDailyConsumers Feel Left at the Social Media AltarFox BusinessBy Ned Smith, senior writer...

Article: Are Brands Ignoring Facebook’s Interactive Potential?
Consumers want more genuine engagement and interactivity with brands on Facebook, along with nonpromotional...

With Fresh $53M, Lithium Aims To Tame Social Media – Wall Street Journal (blog)
VentureBeatWith Fresh $53M, Lithium Aims To Tame Social MediaWall Street Journal (blog)By Lizette Chapman...

Dump Your Social Media Strategy; it’s not Customer Service – Forbes

Econsultancy

Dump Your Social Media Strategy; it's not Customer Service
Forbes
Companies of all types have jumped on the social bandwagon. The allure of having a deep, meaningful customer relationship is enticing and social media is so easy. Companies have multiple social media accounts across a wide range of channels including …
Consumers Expect More Engagement from Brands Through Social Media, Lithium …MarketWatch (press release)
Lithium Delivers Next-Generation Solution For Social MarketingEON: Enhanced Online News (press release)

all 39 news articles »

[...]

Game maker’s social media customer service strategy taps self-service, marketing – SearchCRM.com
Game maker's social media customer service strategy taps self-service, marketingSearchCRM.comAnd...

‘Voice of the customer’ programs combine feedback
About 18 months ago, Charming Shoppes launched a customer insights project to "deliver actionable customer...

Microsoft flaunts customer dumping VMware
Microsoft is touting customer CH2M Hill's plan to dump its VMware deployment in favor of Hyper-V....

Customer Strategy Trends to Watch in 2011 – 1to1 Media
MashableCustomer Strategy Trends to Watch in 20111to1 MediaIn addition, customers' service expectations...

Social Media Raises the Stakes for Customer Service – EON: Enhanced Online News (press release)

Firstpost

Social Media Raises the Stakes for Customer Service
EON: Enhanced Online News (press release)
The 2012 American Express® Global Customer Service Barometer also found that consumers who have used social media for service wield the greatest amount of influence. They tell significantly more people about their service experiences, and say they'd …
Savvy Social Media Users Influence Peer PurchasesMediaPost Communications
More Indians using Twitter, Facebook and other social media for customer serviceMoneylife Personal Finance site and magazine
Indians twice likely to tap social media for customer service: SurveyEconomic Times
MainStreet
all 23 news articles »

[...]

Social Media Raises the Stakes for Customer Service – MarketWatch (press release)
FirstpostSocial Media Raises the Stakes for Customer ServiceMarketWatch (press release)The 2012 American...

Facebook, Twitter Users More Likely To Be Customer Service Suckers – Huffington Post
FirstpostFacebook, Twitter Users More Likely To Be Customer Service SuckersHuffington PostBy Loren Berlin...

Social Media Users Spend 21% More On Brands That Exceed Customer Service … – mediabistro.com
Moneylife Personal Finance site and magazineSocial Media Users Spend 21% More On Brands That Exceed Customer...

Quiterian Integrates Social Media Data Analysis into Their Customer Analytics … – EON: Enhanced Online News (press release)
Quiterian Integrates Social Media Data Analysis into Their Customer Analytics ...EON: Enhanced Online...

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