How Social Customer Support Brings Social Media Beyond Marketing – CIO

The Guardian

How Social Customer Support Brings Social Media Beyond Marketing CIO Industry experts, including Dell, offer sound advice and proven techniques to help you move beyond marketing blasts to provide social customer support. By Vangie Beal CIO — For the past four years, social media has been a tool that organizations have … Social Media Marketing: Twitter Tips in 140 Characters or LessECommerce-Guide Voices: Remy Heskett, On Social-Media RegulationsWall Street Journal (blog) The Art of the News/Talk TweetRadio-Info.com Xperedon Charity News -Forbes -WFAA all 67 news articles »

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May 16th, 2012 | Tags: Beal, Blasts, Charity News, Customer Support, Dell, Ecommerce Guide, Forbes, Google, Heskett, Industry Experts, Media Guardian, Nbsp, News Articles, Radio Info, Remy, Social Media, Social Networking, Sound Advice, Vangie, Voices, Wall Street, Wall Street Journal, Wfaa | Category: Google Social Media News, Social Media News, emarketer.com | Comments are closed

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Sprout Social Partners with Zendesk for Powerful Social Customer Support – MarketWatch (press release)

The Next Web (blog)

Sprout Social Partners with Zendesk for Powerful Social Customer Support MarketWatch (press release) CHICAGO, May 08, 2012 (BUSINESS WIRE) — Sprout Social, a leader in social media management and user engagement has introduced its two-way help desk integration with industry-leading customer service software provider Zendesk. Sprout Social and Zendesk partner up for social media-fueled customer supportThe Next Web (blog) all 5 news articles »

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May 8th, 2012 | Tags: Blog, Business Wire, Customer Service Software, Customer Support, Desk, Google, Integration, Media Management, News Articles, Partner, Press Release, Service Provider, Social Media, Social Networking, Social Partners, Software Provider | Category: Google Social Media News, Social Media News, emarketer.com | Comments are closed

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Kana Bolsters Customer Support With Social Tools – InformationWeek

hotel-industry.co.uk

Kana Bolsters Customer Support With Social Tools InformationWeek Online service specialist aims to help companies improve customer support by turning social listening and engagement into action. Kana Software proclaimed itself ready to translate social media analytics into action with a product release announced … KANA Introduces Enterprise-Class Social CRMMarketWatch (press release) HP Helps Organizations Enhance Customer Engagement via Social NetworksBroadcast Newsroom Social Media Complaints: Be Part of the Conversationhotel-industry.co.uk CMSWire all 18 news articles »

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April 17th, 2012 | Tags: Broadcast Media, Crm, Customer Support, Enterprise Class, Google, Hotel Industry, Hp, Industry Co, News Articles, Newsroom, Press Release, Release Hp, Service Specialist, Social Media, Social Networking, Social Networks, Tools Online, Translate | Category: Google Social Media News, Social Media News, emarketer.com | Comments are closed

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Social Media Marketing Enters The B2B Marketing Mix – Forbes

PR Web (press release)

Social Media Marketing Enters The B2B Marketing Mix Forbes Lopez Research in conjunction with The Software Industry Association (SIIA) recently surveyed 106 marketing executives about their company's use of email, mobile marketing and social media to build their brand, gain leads, and improve customer support. Don't Worry: Content Marketing Can't Kill Social MediaBusiness Insider Cure for social media overloadDynamic Business Sigma Marketing Launches Fast Forward Social Media Service Determines B2B …PR Web (press release) all 9 news articles »

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February 13th, 2012 | Tags: B2b Marketing, Business Insider, Business Marketing, Conjunction, Customer Support, Dynamic Business, Email Marketing, Forbes, Google, Marketing Mix, Marketing Research, Media Business, Media Marketing, Mobile Marketing, News Articles, Pr Web, Press Release, Sigma, Social Media, Social Networking, Software Industry, Web Marketing, Web Press | Category: Google Social Media News, Social Media News, emarketer.com | Comments are closed

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Social Media Week kicks off in Hong Kong – SmartPlanet.com (blog)

Geek

Social Media Week kicks off in Hong Kong SmartPlanet.com (blog) 13 to 17, Hong Kong joins 20 other cities around the world in hosting Social Media Week. The five days of around 40 panel discussions and other activities will center on trends in social media. Topics will include ways that companies and individuals … Instead of Marketing, Businesses Should Use Social Media for Customer SupportBusiness Insider Social Media Survey: Privacy, Security Concerns PersistInformationWeek The Spartan Scroll: Social Media in Schoolsmy.hsj.org Long Beach Press-Telegram -Geek -1to1 Media all 53 news articles »

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February 12th, 2012 | Tags: Business Insider, Business Security, Cities Around The World, Com Blog, Customer Support, Google, Hong Kong, Hosting, Long Beach Press Telegram, Marketing, Media Survey, News Articles, Panel Discussions, Privacy Security, Security Concerns, Smartplanet, Social Media, Social Networking, Social Security, Spartan, Support Business | Category: Google Social Media News, Social Media News, emarketer.com | Comments are closed

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Instead of Marketing, Businesses Should Use Social Media for Customer Support – Business Insider

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Instead of Marketing, Businesses Should Use Social Media for Customer Support Business Insider The trend for the last 3 or 4 years has been for businesses to try to tap into social media as a broadcasting tool. It's not universal, but many (most) see social media as a place to post their messages to prospective clients in hopes of switching on … Social Media Week kicks off in Hong KongSmartPlanet.com (blog) Social Media Survey: Privacy, Security Concerns PersistInformationWeek The Spartan Scroll: Social Media in Schoolsmy.hsj.org Long Beach Press-Telegram -Geek -Flip the Media all 54 news articles »

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February 12th, 2012 | Tags: Broadcasting, Business Insider, Business Marketing, Com Blog, Customer Support, Google, Hong Kong, Long Beach Press Telegram, Marketing Social, Media Survey, News Articles, Privacy Security, Prospective Clients, Security Concerns, Smartplanet, Social Media, Social Networking, Social Security, Spartan, Support Business, Tap, Trend | Category: Google Social Media News, Social Media News, emarketer.com | Comments are closed

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SIIA Survey: Marketing Executives Believe Social Media is an Effective Tool … – Sacramento Bee

The Drum

SIIA Survey: Marketing Executives Believe Social Media is an Effective Tool … Sacramento Bee The survey focused on their companies' use of email, mobile marketing and social media to build their brands, gain leads, and improve customer support. One of the most eye-opening findings from the study is that a gap exists between attitudes towards … Social Media Trends 2012 – what can we expect?The Drum Exposing Five Popular Myths of Social Media.4Hoteliers Opinion: Dear Social Media ConsultantAssociated Baptist Press all 139 news articles »

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February 8th, 2012 | Tags: Attitudes, Baptist Press, Customer Support, Email Marketing, Gap, Google, Marketing Social, Media Consultant, Media Trends, Mobile Marketing, Mobile Media, Myths, News Articles, Sacramento Bee, Social Media, Social Networking, Social Trends, Survey, Tool | Category: Google Social Media News, Social Media News, emarketer.com | Comments are closed

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Dell Recognized for Listening and Energizing Customers Through Social Media – MarketWatch (press release)

Dell Recognized for Listening and Energizing Customers Through Social Media MarketWatch (press release) Dell's monitoring efforts have helped increase response times for customer issues, enhanced internal coordination and improved product development, while driving positive brand sentiment across social media platforms. That same cross-platform view was … RadioShack and imc2 Earn Prestigious Social Media AwardCitybizlist (press release) Intuit Receives Two Prestigious Awards for Social Customer Support, EngagementBenzinga (press release) all 20 news articles »

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October 31st, 2011 | Tags: Cross Platform, Customer Issues, Customer Support, Dell, Google, Internal Coordination, Intuit, Media Platforms, News Articles, Press Release, Prestigious Awards, Radioshack, Response Times, Sentiment, Social Media, Social Networking | Category: Google Social Media News, Social Media News, emarketer.com | Comments are closed

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October 30th, 2011 | Tags: 9 News, Customer Support, Fans, Followers, Google, Holidays, Intuit, Media Award, News Articles, Press Release, Prestigious Awards, Promotions, Radioshack, Social Media, Social Networking | Category: Google Social Media News, Social Media News, emarketer.com | Comments are closed

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